FAQ

Shipping

How long does shipping take?
Orders are processed within 1 to 3 business days. Standard delivery typically arrives within 7 to 12 business days depending on your location.

Do you ship internationally?
We currently ship within the United States. Stay tuned for international shipping updates.

Sizing

How do I find my size?
Check the size guide on each product page. If you're between sizes, we recommend sizing up for a more relaxed, comfortable fit.

Hair Extensions

How do I care for my hair extensions?
Wash with sulfate-free shampoo, detangle gently starting from the ends, and avoid sleeping with extensions wet. Store on a hanger or in a silk bag to maintain texture.

What length should I choose?
Refer to our length guide on each hair product page, which shows how each length falls based on your height.

Returns

What is your return policy?
We accept returns within 14 days of delivery for unused items in original condition. Hair extensions must be unopened and unworn to qualify. See our full Return and Refund Policy for details.

How do I start a return?
Email hello@jebradluxe.com with your order number and we'll guide you through the process.

Contact

Still have questions? Reach us anytime at hello@jebradluxe.com and we'll respond within 24 hours.