Return and Refund Policy

At JEBRAD LUXE we want you to love what arrives. If something isn't right, this page explains exactly how returns and refunds work. Please read it before requesting a return.

1. Where we accept returns

We ship to and accept returns from addresses within the United States only. Orders delivered outside the US are not eligible for return.

2. Return window

  • You have 5 days from the date your order is delivered to request a return.
  • Once your request is approved, you have 7 days from receiving your return instructions to ship the item back.
  • Requests made after 5 days, or items shipped back after 7 days, cannot be accepted.

3. What can be returned

Clothing and accessories are eligible provided the item is:

  • Unworn, unwashed and unaltered
  • Free of odours, makeup, deodorant marks, perfume and pet hair
  • Still carrying its original tags
  • Returned in its original garment packaging with the SKU label intact

4. Final sale — not returnable

For hygiene and safety reasons, the following cannot be returned or refunded:

  • Bodysuits
  • Swimwear
  • Intimates and lingerie
  • Jewelry
  • Beauty products
  • Face masks
  • Items bought on clearance or marked final sale
  • Hair extensions, wigs, closures, frontals and lashes once the sealed packaging has been opened

5. Hair, wigs and lashes

Hair and lash products may be returned only if they are unopened, unworn and still in sealed original packaging, and the request is made within 5 days of delivery. Once a bundle, wig, closure, frontal or lash set has been opened, it cannot be returned.

6. Return shipping

  • Return shipping is your responsibility for change-of-mind, sizing and fit returns.
  • We cover return shipping when the item arrived damaged, defective, or when we sent the wrong item.
  • Original shipping and handling charges are non-refundable.

7. Damaged, defective or incorrect items

Contact us within 5 days of delivery with your order number and clear photos or a short video showing the problem. Once verified we will cover return shipping and send a replacement or issue a full refund, whichever you prefer.

8. Condition on arrival and restocking fee

Returns are inspected on arrival. Items received worn, washed, missing tags, without the original SKU packaging, or outside the stated window may be subject to a 20% restocking fee, or declined and returned to you at your cost.

9. Exchanges

We do not offer exchanges of any kind. If you need a different size or colour, please return the original item for a refund and place a new order.

10. Refunds

Once your return has been received and inspected, approved refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may take a few additional days to post the credit.

11. Order cancellations

Orders may be cancelled or amended within 1 hour of purchase by emailing us. After that, orders enter fulfilment and cannot be changed.

12. How to start a return

Email contact@jebradluxe.com with:

  1. Your order number
  2. The item or items concerned
  3. The reason for the return
  4. Photos or a short video, if the item is damaged, defective or incorrect

Please do not ship anything back before you receive a return authorisation and return address from us. Unauthorised returns cannot be tracked, processed or refunded.

JEBRAD LUXE reserves the right to decline requests where this policy has been misused, and to update these terms at any time.